Terms of Service

1. The service

CareQueue lets patients book clinic appointments, receive queue tokens and keep prescriptions, health readings and medical documents in one place. It lets doctors and clinic staff manage schedules and patient records.

2. Not for emergencies or medical advice

CareQueue does not provide medical advice, diagnosis or treatment, and it is not an emergency service. Always follow the advice of your doctor. In an emergency, call 112 or go to the nearest hospital.

3. Your account

• You must give accurate information and keep it up to date.
• Keep your password private. You are responsible for activity on your account.
• You must be 18 or older, or have a parent or guardian manage the account for you.
• Tell us right away at support@example.com if you think someone else has used your account.

4. Appointments and queue tokens

• Bookings depend on the doctor's availability. The clinic may reschedule or cancel appointments when needed, and we will try to let you know.
• Queue token numbers and estimated times are a guide only. Actual waiting time can change because of emergencies or longer consultations.
• Please cancel in the app if you cannot attend, so the slot can go to someone else.
• Consultation fees, payments and refunds are handled by the clinic according to its own policies.

5. Acceptable use

You agree not to:

• make false or duplicate bookings, or book on behalf of someone without their permission;
• upload content that is unlawful, harmful, or that belongs to someone else without permission;
• try to access other people's data, or test, break or overload our systems;
• copy, resell or reverse-engineer the app.

We may suspend or close accounts that break these terms.

6. Your content and data

You keep ownership of the information and documents you upload. You allow us to store and process them only to run the service for you, as described in our Privacy Policy.

7. Availability

We work to keep CareQueue running, but it may sometimes be unavailable for maintenance or reasons outside our control. We may update, change or stop features over time.

8. Limitation of liability

To the extent allowed by law, A3FusionTech is not liable for indirect or consequential losses arising from use of the service, including missed or delayed appointments. Medical care is the responsibility of the treating doctor and clinic. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.

9. Closing your account

You can stop using CareQueue at any time and ask us to delete your account. See Delete your account.

10. Changes to these terms

We may update these terms. If you keep using CareQueue after a change takes effect, you accept the updated terms.

11. Governing law

These terms are governed by the laws of India.

12. Contact

Questions about these terms: support@example.com or visit our contact page.